Outlet Manager Job at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Position: Outlet Manager

Job Locations: Ikorodu, Surulere, Gbagada, Osapa, Agungi and Sangotedo - Lagos
Employment Type: Full-time

Job Summary

• The Outlet Manager is responsible for overseeing the day-to-day operations of the confectionery/QSR outlet to ensure excellent customer service, efficient operations, product quality, sales growth, and profitability.
• The role requires strong leadership, adherence to food safety standards, and the ability to manage staff, inventory, cash, and customer satisfaction.

Key Responsibilities
Operations Management:

• Oversee daily store operations and ensure smooth workflow.
• Ensure the outlet opens and closes according to company standards.
• Maintain cleanliness, hygiene, and food safety standards at all times.
• Ensure product quality, freshness, and consistency.
• Supervise production (where applicable) to meet demand and maintain quality.

Staff Leadership & Management:

• Manage, train, and supervise all outlet staff (cashiers, baristas, bakers, service crew).
• Prepare staff schedules and assign daily tasks.
• Ensure proper grooming, conduct, and performance of team members.
• Conduct daily briefings and motivate the team to achieve targets.
• Manage disciplinary issues and escalate where necessary.

Customer Service & Experience:

• Ensure customers receive exceptional service consistently.
• Handle customer complaints professionally and provide resolutions.
• Create a positive and welcoming in-store experience.
• Monitor customer feedback and propose improvements.

Sales & Revenue Performance:

• Drive daily, weekly, and monthly sales targets.
• Implement promotional activities and in-store marketing.
• Monitor product mix, peak sales periods, and recommend improvements.
• Upsell and cross-sell products to increase revenue.

Inventory & Stock Control:

• Monitor stock levels and ensure timely replenishment.
• Conduct daily, weekly, and monthly stock counts.
• Minimize wastage, stock loss, and expired products.
• Verify deliveries, match with order sheets, and report discrepancies.
• Coordinate with central kitchen or production unit for product supply.

Cash & Financial Management:

• Manage daily sales reconciliation and cash handling.
• Ensure POS terminals and payment systems function properly.
• Prepare and submit daily sales reports.
• Reduce cash discrepancies and ensure compliance with finance procedures.

Compliance & Safety:

• Enforce all company policies, SOPs, and operational standards.
• Ensure compliance with food safety regulations (HACCP, hygiene SOPs).
• Conduct regular safety checks for equipment and facilities.
• Coordinate routine maintenance and report faults promptly.

Reporting & Administration:

• Prepare daily/weekly/monthly outlet operations reports.
• Track key performance indicators (KPIs) for the outlet.
• Maintain attendance records, leave schedules, and staff documentation.
• Communicate operational issues to the Area/Operations Manager.

Key Requirements
Education & Experience:

• OND / HND / B.Sc Degree in Hospitality, Business, Food Science, or related field.
• 2–4years of experience in QSR, bakery, café, or retail outlet management.
• Experience managing staff and store operations.

Skills & Competencies:

• Strong leadership and people-management skills.
• Excellent customer service and communication abilities.
• Good understanding of sales and revenue management.
• Proficiency in POS systems and basic accounting.
• Knowledge of food hygiene, quality control, and inventory management.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making skills.

Method of Application
Interested and qualified candidates should send their CV to: hr@khenpro.com using the Job Position as the subject of the email.