People and Client Services Manager Job at Pivotage Consulting

Pivotage Consulting is a professional outfit that offers a wide spectrum of strategic Human Resource Services; particularly - Innovative Staffing Solutions, Potent L&D Interventions and Flexible Outsourcing to both big and small organizations across different business sectors.

We are recruiting to fill the position below:

Job Position: People and Client Services Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dynamic individual to join our team as a People and Client Service Manager.
• This role involves spearheading initiatives to drive business growth while concurrently overseeing all aspects of human resources management within the organization.
• The ideal candidate will possess a blend of strategic acumen, interpersonal skills, and a passion for fostering employee development and organizational success.

Responsibilities

• Develop and implement strategic initiativesto enhance employee engagement, retention, and career development.
• Collaborate with internal teams to identify training and development needs, fostering a culture of continuous improvement.
• Continuously evaluate and enhance HR processes for efficiency and effectiveness, implementing modern technology and automation where appropriate.
• Stay updated on HR best practices and changes in employment laws, advising Management accordingly.
• Create a bespoke performance management system aligned with the company’s vision, including appraisalsystems and performance reviews.
• Produce reports and insights for Management.
• Collect and analyze HR data to drive data-driven decisions and strategies for internal improvement.
• Develop and implement talent development and retention strategies, including career development programs and succession planning.
• Ensure compliance with labor laws, regulations, and company policies.
• Establish and maintain relationships with external partners, vendors, and agencies related to HR processes.
• Manage contracts, negotiations, and service level agreements as needed.
• Develop and implement strategic initiatives to enhance client satisfaction and drive business growth.
• Collaborate with internal teams to develop and implement client service strategies that distinguish our company in the marketplace.
• Serve as a strategic advisor to senior leadership, providing insights and recommendations to drive business growth and operational excellence.
• Establish and maintain strong relationships with key clients and stakeholders, serving as a trusted partner and advisor.
• Identify and pursue new business opportunities through targeted lead generation, market research, and networking.
• Develop and execute a strategic business development plan to achieve quarterly revenue targets.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• 2 - 5 years of relevant work experience.
• Professional HR certifications (e.g., PHRi, SPHRi, CIPM) will be an advantage.
• Proven experience in HR management, including experience in recruitment, employee relations, and compliance.
• Proven track record in clientsourcing and prospecting
• Strong knowledge of labor laws and regulations.
• Excellent interpersonal and communication skills.
• Ability to think strategically and align HR initiatives with business goals.
• Strong problem-solving and decision-making abilities.
• Proficiency in HR software and technology.
• Proficiency in MS Office suites.

Method of Application
Interested and qualified candidates should send their CV (in PDF or Word format) to: recruitment@pivotageconsulting.com using "People and Client Services Manager" as the subject of the mail.