Product Support Officer Job at Parkway Projects Limited
Parkway Projects Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.
We are recruiting to fill the position below:
Job Position: Product Support Officer
Job Location: Lagos
Responsibilities
- Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
- Work with the relevant Product Owner to ensure that product data and information is current and accurate.
- Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc
- Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
- Support the Product team with periodic customer feedback.
- React promptly to all system updates & maintenance requests from the Product team and Production team
- Ensure all required products data are accurate and up-to-date
- Work with Customer service and the Production team to discuss continuous process improvement.
- Manage and remove obsolete products/options.
- React promptly to all product updates & features requests from the Product team, customer and Production team
- Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
- Learn more about users and helping them to get the best out of the product e.g. product enablement.
- Provide feedback on brand new processes or improve existing processes related to the products
Requirements
- 2 to 3 years experience working in a software company within the product or similar function
- Knowledge of project management tools
- Strong time management skills
- Good communication skills along with the ability to effectively collaborate with cross functional teams
- Comfortable multi-tasking and supporting multiple projects
- Intermediate to advanced working knowledge of Microsoft Office desktop applications,inclusive of Excel, Word, Access, PowerPoint and Outlook.
Method of Application
Interested and qualified candidates should send their CV to: careers@parkway.ng using "Product Support Officer" as the subject of the email.
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