Quality Assurance Manager Job at SW Global Limited

SW Global Limited - We are one of the largest Information Technology Company to emerge from West Africa with focus on solution delivery for Public and Private Sector Clients. Our market reach for our products have also powered enterprises in the USA, Ghana, Sierra Leon, Liberia, South Africa, Uganda and Sri Lanka.

Our Model provides Institutions with quick and easy access to mission- critical applications that removes the need for the direct total cost of ownership for business applications or expensive ICT infrastructure acquisitions. The turnkey solutions developed ensure cost effectiveness, enhanced operational efficiency and increased transparency. 

Join our profound expert and dynamic team in Nigeria for the position below:

Job Position: Quality Assurance Manager 
Code: QAM0060
Job Location: Abuja

Job Summary

• Drive and implement quality standards and measures for SW Global and its IT solutions while ensuring that the IT solutions are fit for purpose; meet regulatory standards and client requirements.
• Ensure the organization is up to date on all certifications and operational licenses.
• This role is primarily responsible for ensuring that SW Global’s solutions conform to defined client, industry and regulatory quality standards and specifications.

Responsibilities

• Engage Management to formulate, update and implement quality assurance standards and testing measures for new and existing IT solutions and/or software applications throughout their lifecycles
• Vet technology solutions and methodologies for project delivery to ensure they are compliant with regulatory and industry standards
• Acquire and consistently renew relevant quality licenses and certifications from licensing agencies and regulatory bodies on behalf of SW Global and its projects e.g. ISO: 9000, 9001, 9004, 19011 etc.
• Liaise closely with Business Analysis to develop and conduct User Acceptance Test (UAT) plans and scripts; and report on their performance against software requirement specifications agreed with the client
• Inspect all deployed solutions for defects and deviations from stipulated standards and requirements while ensuring compliance with client/user requirements
• Manage the planning and execution of testing efforts, including all associated resources to facilitate completion of project deliverables within stipulated timelines
• Recommend improvements to SW Global’s software solutions and project delivery methodologies to address client complaints and own findings from system, compliance and surveillance audits
• Track, identify and report the identification of faults in applications/solutions during systems development stage for rectification purposes by the technical operations team
• Manage the preparation of quality assurance documentation and reports for Management review
• Assist with the analysis, communication and interpretation of quality assurance requirements to project team especially as it relates to IT equipment and software solutions
• Ensure checks/surveys relating to customer satisfaction on SW Global’s solutions are carried out in a manner that identifies improvements in product quality and service delivery.

Requirements

• Minimum of a first degree in Computer Science, Engineering or any related Discipline
• 7+ years working experience with at least three years focused on IT Quality Management
• Relevant professional IT and Quality Management Certifications such as: Chartered Quality and Operations Management or any other relevant certification is required
• Understanding of the software development lifecycle and the deliverable created during the development lifecycle
• Strong analytical skills, creative and critical thinking ability and problem-solving skills
• Familiarity with relevant quality assurance industry standard best practices and methodologies
• Dedication to customer satisfaction.

Skills & Proficiencies:

• Quality planning & control
• Quality assurance & Compliance
• Quality & product performance measurement
• Industry, business & product knowledge
• Process improvement
• Working knowledge of international and local industry regulatory standards and guidelines on quality
• Leadership
• Communication (Written, Verbal)
• Attention to detail
• Stakeholder management
• Teamwork, Sound judgment & objectivity.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: Careers@swglobal.com Using Position Title and Code as the subject of their email application.

Note: SW Global is an equal opportunity employer. Factors Such as race, gender, tribe, religion and other non-performance or productivity related factors do not form part of our recruitment