Quality Control / Customer Service Officer (Fashion) Job at the Candid Solutions

The Candid Solutions is company that offers consulting services to businesses where we help small businesses achieve their goals by streamlining their activities in a number of business areas,including management, operations and human resources. Our HR service helps Clients to recruit the best candidates for their business.

We are recruiting to fill the position below:

Job Position: Quality Control / Customer Service Officer (Fashion)

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are seeking a meticulous and detail-oriented Quality Control Specialist to join our team.
• The successful candidate will be responsible for ensuring that our products meet quality standards and regulatory requirements before they are released to customers.
• The ideal candidate will have a strong understanding of quality control processes, excellent analytical skills, great customer service skills and the ability to work effectively in a fast-paced environment.

Responsibilities

• Follow up with customers and find out if they’ve received their package.
• Work closely with the logistics team and follow up with deliveries, and all issues concerning delivery.
• Assist in the development and implementation of quality control policies, procedures, and best practices to enhance operational efficiency and effectiveness.
• Resolve every customer’s complaints regarding their orders.
• Identify and report any deviations from quality standards or production specifications to appropriate personnel for corrective action.
• Collaborate with production teams to address quality issues and implement corrective and preventive measures to improve product quality and reliability.
• Monitor and enforce compliance with quality control procedures, regulatory requirements, and industry standards.
• Serve as the primary point of contact for resolving customer issues related to product quality or satisfaction, particularly with dresses.

Requirements

• High School Degree; Further qualifications will be a plus.
• 1 - 3 years of relevant wok experience.
• Proven experience in quality control or quality assurance roles, preferably in the fashion industry.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Strong knowledge of quality control principles, practices, and methodologies.
• Excellent customer service skills.
• Excellent attention to detail and accuracy in performing inspections, tests, and data analysis.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

Salary
N150,000 Monthly.