Quality Control Manager

JC Technology Concepts is a registered indigenous ICT maintenance firm that renders excellent ICT services, including computer Sale, repairs, networking and other ICT solution for various organizations. Our services cover both software installation and hardware troubleshooting and repairs.
Currently, we are looking for graduates who consistently thrive for excellence within their field of study, to join and be part of a dynamic and professional team of expert in our reputable organization in the capacity below:

Job Position: Quality Control Manager

Location: Lagos.
Job Summary

• The Quality Control Manager is responsible for conducting and, reviewing QC rejected reports, and contacting QC reviewers regarding report issues and areas that require improvement.
• Responsibilities for management of Quality Control Staff, monitoring disputes, order follow-up and monitoring customer trends. Additionally provide training to new hire QC independents, client special requests, modify QC checklists, and client forms.

Essential Job Responsibilities

• Hire and Train new QC Reviewers
• Determine skill levels for each QC Reviewer
• Perform Quality Control reviews on each independent QC’er
• If the fault is on QC or additional information is needed, develop new procedures and processes for handling the matter in question
• Provide feedback via email to alert Regional Managers, and QC of the issue
• Determine if it’s a customer specific issue or a fault with training reps or QC and maintain metrics and reports related to same
• Any special projects or duties as deemed by upper management
• Monitoring daily QC list for time line completion and issues
• Monitoring monthly budget goals to ensure the goal is reached
• Assist clients directly with QC issues or modifications to report templates and QC issues
• Document the system with notes about the issue and advisement of special attention issues
• Communicate with Regional Managers on Auditors with quality issues
• Complete Specialized Reports
• Special Projects
• Answer emails or questions from field reps about reports rejected, processes, etc
• Follow up on Audit Disputes and poor quality reports and handle issues related to disputes/client questions

Supervision Received:

• This position is supervised by the Premium Audit Director

Supervision Exercised:

• The Quality Control Manager supervises the independent contractors of the QC department

Knowledge:

• Knowledge of insurance industry including commercial carriers, various regulatory agency requirements

Education & Experience

• B.Sc / BA or equivalent
• 3 to 5 years work experience

Skills/Abilities:

• Proficiency in Microsoft Office products (Excel, Access, Power Point, Word) & Adobe
• Excellent communication skills both verbal and written
• Highly organized and able to multi-task
• Complex problem solving