Relationship Officer Job at Boctrust Microfinance Bank

Boctrust Microfinance Bank is a financial institution licensed by Central Bank of Nigeria to gives social and economic Support to the lower middle class, working class and the economically active poor.

We are committed to offering the highest level of professionalism and service with integrity to our partners and customers while ensuring profitable returns to our shareholders.

We are recruiting to fill the position below:

Job Position: Relationship Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Responsibilties

• Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
• Understand customer needs, preferences, and expectations to provide personalized service and support.
• Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
• Identify opportunities to cross-sell or upsell products and services to existing clients.
• Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
• Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
• Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
• Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.
• Maintain accurate and organized records of client interactions, transactions, and sales activities.
• Participate in training and professional development activities to enhance sales and relationship management skills.

Qualifications

• Excellent communication, interpersonal, and presentation skills
• Strong sales, customer service, and relationship management experience
• Proficiency in banking software, digital platforms, and data management tools
• Previous experience in a similar position, preferably in the banking or financial services sector
• Proven ability to meet or exceed sales targets
• Understanding of banking products and services.

Method of Application 
Interested and qualified candidates should submit their CV to: HR@boctrustmfb.com using the Job Position as the subject of the email.