Reservations / Front Desk Officer Job at Stay & Homely Limited

Stay & Homely Limited is a boutique and luxury hotel that offers tailored experience and leaves an unforgettable memories, with unique locations in serene environment in Abuja and Lagos.

We are recruiting skillful and experienced talents to join our team in the capacity below:

Job Position: Reservations / Front Desk Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Hotel Reservations Personnel (Male & Female), you will be an integral part of our reservations team, responsible for ensuring efficient and accurate booking processes.
• Your excellent communication skills, attention to detail, and knowledge of the hotel and hospitality industry will contribute to the success of our reservations department and guest satisfaction.

Responsibilities
Reservation Management:

• Receive and process reservation inquiries, whether through phone calls, emails, or online booking platforms.
• Provide accurate and detailed information about room availability, rates, and hotel amenities to prospective guests.
• Utilize the hotel's reservation system to make and modify reservations, ensuring accuracy and adherence to hotel policies.

Guest Communication:

• Engage with guests in a professional and courteous manner, addressing their inquiries and resolving any concerns or issues related to reservations.
• Communicate special requests, preferences, and any additional information to the appropriate departments to ensure a seamless guest experience.
• Provide confirmation emails or letters to guests, including all relevant reservation details and instructions.

Inventory Management:

• Monitor room availability and manage inventory to maximize occupancy and revenue.
• Coordinate with the front desk and housekeeping departments to ensure accurate updates on room status and availability.
• Assist in managing group bookings and allocations, ensuring proper room blocks and timely communication with event organizers.

Sales and Revenue Generation:

• Promote and upsell hotel amenities, packages, and special offers to enhance guest experiences and increase revenue.
• Collaborate with the sales and marketing team to identify potential opportunities for upselling and cross-selling.
• Utilize knowledge of the hotel's offerings to effectively communicate benefits and value to prospective guests.

Administrative Support:

• Maintain organized and accurate reservation records, ensuring proper documentation and filing systems.
• Generate reports on reservation statistics, revenue, and other relevant metrics to assist in decision-making and forecasting.
• Assist in coordinating with other departments, such as housekeeping and front desk, to ensure smooth operations and guest satisfaction.

Qualifications & Experience

• High School Diploma or equivalent is required; additional education or certification in hospitality or related field is a plus.
• 2+ years of relevant work experience.
• Previous experience in hotel reservations or a customer service role is preferred.
• Proficiency in using computer systems and reservation software; experience with hotel reservation systems is required.
• Knowledge of hotel and hospitality industry practices, including room types, rates, and common procedures.
• Problem-solving abilities to address guest inquiries, resolve issues, and handle challenging situations.
• Sales and marketing experience.
• Excellent communication and interpersonal skills to interact with guests, colleagues, and external partners.
• Strong attention to detail and ability to handle multiple tasks simultaneously in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays, as per the demands of the hotel industry.

Method of Application
Interested and qualified candidates should submit their CV to: recruitment.office@dreamcityproperty.com using the Job Position as the subject of the email.