Mama Cass Quick Service Restaurant has over 30 years of experience providing rich and diverse meals for the family. Our meal offerings spans traditional Nigerian and continental dishes, pastries and a whole lot more that even caters for the health conscious. Once you walk into a Mama Cass QSR you are assured of some meal product that will fit into your range of meal desires.

We are recruiting to fill the position below:

Job Position: Restaurant Supervisor 

Job Location: Lagos
Employment Type: Full Time

Responsibilities

• Ensures food quality and customer service satisfaction. Must be involved in extensive sales and efficient restaurant operations.

Main Functions

•  Assist in ensuring that the restaurant achieves SALES target and PROFIT.
• Delivers operational excellence in terms of customer service, food safety, hygiene and brand image
• Making appointments with and meeting new customers
• Updating and sending restaurant reports such as weekly operations reports, and other sundry reports/communications as may be required
• Giving feedback on sales trends
• Hollow the MCRL-QSR’s restaurant policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the POS System.
• Promoting new products and any special deals
• Advising customers about delivery schedules and after-sales service
• Keeping in contact with existing customers in person and by phone.
• Assist in new menu implementation.
• Develop and implement creative solutions to areas of improvement.
• Identify and delegate responsibilities to shift Heads and staff effectively manage the restaurant in the absence of the Restaurant Manager.
•  Manage operations with passion, integrity, and knowledge while promoting the culture and values of the MCRL’s QSR.
• Provide direction to shift head, and staff to achieve restaurant goals.
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching to team members and assesses performance on an ongoing basis.
• Solicit feedback to understand the needs and wants of customers.

Requirements

• Must have a BSC, HND and/or Catering Diploma with at least 1 years of relevant experience.
• Able to work in a high-temperature kitchen for an extended period.
• Completed training in all areas of restaurant.
• Must be able to take direction and delegate responsibilities.
• Able to work in a fast-paced environment.
•  Able to work nights, weekends, and holidays.
• Remain calm, patient, and polite, if receiving customer feedback.
• Be helpful and go out of your way to help our customers.
• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Be able to work unsupervised in a busy environment.
• Be able to priorities duties.

Salary
N50,000 - N100,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: hrmatters.mcrl@gmail.comusing the Job Position as the subject of the email.