Sales & Fulfillment Operations Manager Job at Vitalvida Limited

Vitalvida Limited provides you with an excellent eCommerce experience as our clients satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs. Vitalvida is an FMCG e-commerce brand operating a Pay-on-Delivery model. We are scaling fast and need systems-driven leaders to help us meet our monthly fulfillment target and beyond.

We are recruiting to fill the position below:

Job Position: Sales & Fulfillment Operations Manager
Job Location: Yaba, Lagos
Employment Type: Full-time

About the Role

• Are you ready to step up from #2 to the one calling the shots?
• Vitalvida is looking for a Sales & Fulfillment Operations Manager to own our daily operations, build systems, and lead a high-performance team.
• This role is perfect for a hands-on operator who has worked under a strong boss and is now ready to take full ownership, drive KPIs, and scale a fast-growing FMCG e-commerce brand.
• Own the Process. Lead the Teams. Deliver Results.

Key Responsibilities (What You’ll Be Driving)

• Lead Daily Fulfillment Operations across telesales, delivery agent logistics, and inventory to ensure smooth, timely customer deliveries (24-48 hours maximum).
• Oversee Telesales Performance, ensuring leads are followed up promptly, customer details are accurate, and conversion rates are consistently improving.
• Manage Delivery Agent Recruitment & Logistics, ensuring reliable last-mile delivery and on-time order completion, while maintaining strict fraud prevention controls.
• Design and Implement Operational Systems & SOPs, creating clear, repeatable processes for telesales, logistics, inventory movement, and reconciliation.
• Monitor KPIs & Reporting—track daily, weekly, and monthly metrics across fulfillment, telesales, inventory, and logistics, ensuring team accountability.
• Own Payment Reconciliation & Inventory Controls, working closely with the finance team to reconcile deliveries, returned goods, and outstanding issues.
• Drive Fulfillment Targets of 5,000+ successful monthly orders, scaling processes as the company grows.
• Collaborate Directly with the CEO & Finance Manager, driving continuous improvement in operations, fulfillment, and customer experience.

What You’ll Be Doing

• Managing the telesales team, ensuring lead follow-up, data accuracy, and conversion optimization.
• Recruiting, onboarding, and managing a network of reliable delivery agents.
• Overseeing inventory movement, stock reconciliation, and fraud prevention.
• Designing and implementing SOPs that streamline telesales, logistics, and fulfillment.
• Monitoring performance metrics and ensuring accountability across all teams.
• Driving daily fulfillment and delivery targets, with a focus on scaling up as we grow.
• Working closely with finance and leadership, making sure our fulfillment engine runs smoothly.

What We’re Looking For

• 3+ years of experience in operations, fulfillment, telesales, or logistics, ideally within FMCG or e-commerce.
• A hands-on operator who has worked under an experienced boss and now wants to lead a department.
• Proven ability to manage teams, implement systems, and get things done.
• Strong understanding of KPIs, reporting, and performance management.
• Comfortable rolling up your sleeves and solving daily operational challenges.
• Experience in inventory control, payment reconciliation, and delivery logistics is a big plus.

Compensation & Growth Opportunity

• N200,000 - N500,000 monthly salary, depending on experience.
• Performance-based bonuses tied to KPIs and delivery targets.
• Growth track to Head of Operations with potential to increase salary as you scale results.
• Work directly with Vitalvida’s leadership team, gaining firsthand experience in scaling a high-growth e-commerce operation.

Note

• Ensure you answer all questions thoughtfully and provide accurate details.
• Shortlisted candidates will be invited to complete a paid task and virtual interview.