Sales Manager Job at NetPlusDotCom

NetPlusDotCom is a technology and digital payment company, with a mission to provide practical and innovative merchant services and digital payment solution to business in Nigeria and emerging markets globally. Our experienced management team has combined experience of over 50 years in digital payment, business development, technology, marketing and sales. We focus solely on value creation for our customers, business partners, investors and employees.

We are recruiting to fill the position below:

Job Position: Sales Manager

Job Location: Lagos

Description

• To articulate and facilitate the design and implementation of an effective strategy and business plan in line with the overall corporate objective to drive business growth for solutions and services that meet customer needs and increase revenue generation

Qualifications

• BSc in Computer Science, Engineering or Business Administration or its equivalent from a reputable tertiary institution.
• Possession of additional professional qualifications will be an advantage.
• Minimum of Five (5) years’ cognate experience with at least three (2) years in a lead/supervisory position.
• Strong knowledge and appreciation of ICT and e-commerce/payment industry – key operations, products and services, trends, development, challenges, and issues.
• Strong knowledge of payment and e-commerce products and services
• Strong knowledge of payment and card schemes
• Good appreciation and working knowledge of Microsoft Office tools.

Responsibilities

• Ensure the development and implementation of relevant sales structures (process, people, and systems) to support the company’s goals and objectives.
• Coordinate the day-to-day activities of the sales team and ensure alignment with the overall goals and objectives of the Company.
• Lead efforts to identify new profitable/ viable market customer segments/ markets for payment solutions.
• Ensure ongoing identification of new customers and revenue streams to increase market reach and revenue.
• Coordinate activities to identify and monitor the needs of customers.
• Ensure the development and maintenance of a customer database
• Ensure on-going monitoring and analysis of customer information to facilitate effective sales plans and the development of relevant products/ services.
• Develop and maintain strong relationships with key strategic customers.
• Analyse sales performance results and develop tactical initiatives to bridge identified gaps.
• Customer requirements definitions and preliminary design
• Oversee the testing of new solutions/ services before implementation /go-live
• Ensure all necessary documentation of all solutions/services
• Ensure effective and efficient product deployment and monitoring activities
• Ensure the provision of required customer support as when due
• Develop and oversee the appropriate framework for managing and resolving customer issues and complaints.
• Ensure excellent and timely customer service delivery.
• Ensure adherence to customer service levels
• Ensure the prompt investigation, escalation, and resolution of customer complaints/issues.
• Ensure compliance with the Company’s policies and procedures
• Key abreast of trends and development in payment technology, products practices, and operations
• Prepare and submit periodic management reports on the activities of the department for management decision making.
• Perform any other duties as assigned by the Managing Director.