Self-Service Channels Manager Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Position: Self-Service Channels Manager
Job Location:
Employment Type: Full-time

About the Job

  • To drive the acquiring strategy of the Bank through innovative self-service channels (ATM, Bulk Note Acceptor {BNA} USSD, mobile and internet banking) management and initiatives.


  • Effective management of the Bank’s ATM, BNA, USSD, Mobile & Internet Banking channels by liaising with various stakeholders to achieve the set targets.
  • Design & implement an effective channel monitoring and support structure that will ensure improved uptime of all self-service channel products.
  • Ensure continuous development & enhancement of all Self-Service Channel products by collaborating & working closely with IT dept and IDEAS team.
  • Design and Implement campaign and incentive strategies that will improve the adoption and usage of all Self-Service Channel products.
  • Design and Implement strategies to ensure effective sales of self-service Channel products (USSD, mobile & internet Banking).
  • Ensure effective risk management and compliance to all governance processes / regulatory standards as they relate to all self-service channel products (ATM, BNA, USSD, mobile & internet banking).
  • Deliver on the budgeted revenue and profitability goals on all self-service channels.
  • Design and Implement an ATM, BNA deployment and activation strategy across branches and offsite locations nationwide.
  • Ensure periodic training of all stakeholders across the bank network to improve Self Service Channel product knowledge.


  • Bachelor's Degree in related field
  • 7+ years of experience in related industry
  • Proficient in Microsoft Office suite
  • Certified Business Analyst Professional (CBAP). Data Analysis Certification. Project Management Certification, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Relevant Accounting Certification. will be an added advantage
  • 3-4 years Experience in Network Support. Systems Support, Business Analysis. Project Coordination / Management., ATM Support. Postilion/ FEP Support , Internet, Mobile Banking Support, ATM Deployment. and ATM Implementation.