Senior IT Service Desk Officer Job at AB Microfinance Bank Nigeria Limited

AB Microfinance Bank Nigeria Limited is a member of an international network of Microfinance Banks under Access Holding Microfinance AG(www.accessholding.com), with its Head office in Berlin, Germany.

The Group provides world class banking services to micro, small and medium enterprises and private individuals in Africa and Asia. It has been spreading out to other countries across the globe rapidly.

We are recruiting to fill the position below:

Job Position: Senior IT Service Desk Officer
Job Location: Lagos

Main Responsibilities
Accountability of IT Service Delivery:

• Ensure end-user satisfaction at the defined level (as initial point of contact of users)
• Ensure continuous IT service delivery to end-users as well as agreed resolution time
• Ensure compliance to layer 1 information security, policies and operating procedures.

Support in team coordination:

• Assist in coordinating the IT service desk activities to deliver IT services to different geographic areas
• Assist in managing schedules and workloads of team members in a proactive manner
• Deliver training when required, implement approved process improvements
• Compile reports to track adherence to established service-level targets
• Ensuring the accuracy and integrity of the equipment tracking database
• Contributing to the maintenance of the business internal knowledge base
• Creating and updating relevant documentation.

IT Service Desk:

• Manage and follow-up on all IT Requests
• Escalate unresolved issues/requests to 2nd Line in a timely manner
• Document internal procedures and ensure effective monitoring

MIS:

• Support the release deployment to the branches
• Utilize and maintain the IT service desk tracking software
• Ensure proper monitoring of periodical IT operations reports within the department

IT Security:

• Ensure and maintain internal IT Operations security as it relates to general information security policies and guidelines.

Requirements
Necessary experience and knowledge:

• Minimum OND in Computer Science or related discipline
• At least four years of relevant experience in a similar environment
• Broad knowledge of network, infrastructure, application, database and generic IT services
• Able to pick up new technologies fairly quickly
• Soft skills: customer-focused, effective communication, problem-solving, analytical mind
• Basic ITIL knowledge would be of advantage
• Any I.T. Certification will be an added advantage

Note

• Failure to comply would render your application invalid.
• Only shortlisted candidates will be contacted.
• use the "Job Title" as the subject of the mail.