Senior UX Writer Job at PressOne Africa

PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.

We are recruiting to fill the position below:

Job Position: Senior UX Writer

Job Location: Lekki Phase 1, Lagos
Job Type: Full time
Work Style: Hybrid (1 Office Days Per Week)

About the Role

• We are looking for a Senior UX Writer & Content Strategist to own customer-facing content and ensure that every interaction with our platform is seamless, informative, and frustration-free.

Role Overview

• As a Senior UX Writer & Content Strategist, you will be responsible for crafting well-structured, engaging, and easy-to-understand content that helps customers navigate our platform, troubleshoot with ease, and maximize their PressOne experience. 
• This role blends UX writing, product education, and content strategy to drive customer satisfaction and product adoption.

Key Responsibilities
UX Writing & Content Strategy:

• Write clear, concise, and user-friendly content for emails, in-app messages, newsletters, blogs, and help guides.
• Simplify complex technical product features into digestible, non-technical content for business owners, managers, and teams.
• Develop engaging, conversion-focused content that enhances the user experience and reduces churn.

Enhancing Self-Serve Support:

• Build and continuously refine PressOne’s knowledge base, FAQs, and troubleshooting guides.
• Collaborate with the support team to create content that addresses frequent customer issues.
• Improve onboarding sequences and product education content to help new users set up their PressOne accounts successfully.

Collaboration & Content Optimization:

• Work closely with product managers, designers, engineers, and customer support teams to ensure a seamless user experience.
• Conduct A/B testing and use customer insights to refine and improve content over time.
• Develop micro-copy (e.g., button labels, error messages, onboarding steps, tooltips) to improve product usability.

Requirements
Qualifications & Experience:

• 5+ years of experience in UX writing, content strategy, or related roles.
• Proven ability to write with clarity, simplicity, and precision—no fluff, no jargon.
• Experience writing for SaaS, B2C, or communication tools is a plus.
• Experience working with cross-functional teams (product managers, designers, engineers, and customer support).
• Knowledge of A/B testing, customer insights, and content performance tracking.
• Strong understanding of customer pain points and the ability to anticipate questions before they arise.
• Ability to structure content effectively using formatting, headings, and visual hierarchy.
• Familiarity with documentation tools like Slite is a plus.
• Impeccable proofreading and editing skills.
• Strong ability to translate complex technical concepts into simple, customer-friendly content.
• Fast execution and high attention to detail.

What We Look for in a Candidate:

• Customer Empathy – Deep understanding of customer pain points and how to solve them through content.
• Tech-Savvy but not Overly Technical – Comfortable with technical concepts but able to translate them into simple, clear messaging.
• Strong Portfolio – Demonstrated ability to write clearly and concisely, including UX writing samples, how-to guides, in-app messages, and product documentation.
• Problem-Solving Mindset – Ability to identify content gaps, propose solutions, and optimize existing content.
• Adaptability – Can adjust writing style based on different audiences and channels.
• Understanding of User Journey – Knows how content supports the entire customer experience, from onboarding to troubleshooting.

Compensation

• N9,600,000 / Annum (Base) + Performance Bonus.

Why Join Us?

• Be part of a fast-growing company shaping the future of business communication in Africa.
• Own and drive customer-facing content strategy with real impact.
• Work with a team that values clarity, efficiency, and execution speed.
• Competitive salary and opportunities for growth.