Solutions & Research Engineer Job at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Position: Solutions & Research Engineer
Job Location: Lagos
Employment Type: Full-time
Division: Retail
Function: Solutions & Research
Department: Engineering
Reporting to: Head, Engineering
Job Grade: Outsourced
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM & Shift

Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service. He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance. Deliverables

Expected Key Results
Key Activities:
Corporate/FOS Incident Management:

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Understand implementation and integration of technical hardware and software solutions.
• Provide high-level system design and the development of proofs of solution and value.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Head, Engineering Solutions & Research Engineer
• Restore service failures for Retail Customers within 24 hours of its occurrence.
• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
• Preventive Maintenance: Plan and execute nodes/segments that require preventive maintenance on the network.

Ensure consistent Preventive Maintenance:

• Plan and execute nodes/segments that require preventive maintenance on the network.
• Conduct collaborative system specifications, system integration, and evaluation of system functions.
• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
• Implement an FTTH Monitoring Application to Improve MTTR for Faults
• Audit and collate information for the fiber outside plant network.
• Prepare the as-maintained documentation
• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.

Research and Report Management:

• Investigate, design, plan, and coordinate implementation of infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommend quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision-makers.
• Contribute towards prospect-specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Execute solutions and use cases that leverage ipNX product integrations that generate business value.
• Research actively the applications of new theories, techniques, and technologies that can drive innovation.
• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
• Work with Engineering teams to facilitate technology transfer from research to product.

Perform Monitoring, Backup and Recovery Procedures:

• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for all networks and circuits.
• Manage maintenance and repair programs, ensuring systems don't break down.
• Ensure new equipment meets regulatory and client’s requirements.
• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.

Monitor and analyze system performance:

• Interface effectively with customers, other departments and managers to resolve customer problems.
• Conduct and support training sessions with members inside and outside of the organization.
• Track contractor performance, including billing against budget and contract.
• Deliver network designs and customer solutions based on a set of requirements.
• Partner with local technical operations staff to maintain, revise, and track process/operations documentation.

Key Competencies Educational Qualifications & Functional Skills

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• MSc involving Engineering, Sciences, Mathematics or similar fields
• Good LAN/WAN network design and implementation skills
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors, and members of the team
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Customer-centric and stakeholders management
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
• Good knowledge of installation and configuration of core network devices and its relevant integration into the network (LAN, MAN & WAN)
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to confidently communicate with personnel at all levels of the organization
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well-organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Pre-Sales & Post-Sales Management
• Project management skills also desirable

Work Experience:

• 3 years of experience with fiber-to-the-home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
• Experience presenting technical concepts to a general audience
• Basic experience with basic configurations of enterprise or carrier-grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)