Store Manager Job at Kydal Office Point (KOP)
KyDAL Office Point (KOP) - Our client, a Multinational from the Sales and Retail industry, is recruiting to fill the position below:
Job Position: Store Manager
Job Location: Victoria Island, Lagos
- Manages processes and procedures to ensure store operational standards to maximize profit and deliver excellent customer service
- Plans, directs, controls and evaluates merchandising activities
- Ensures that regular quality checks are conducted on merchandise
- Ensures that merchandising standards are implemented and maintained
- Ensures that hygiene, housekeeping and safe working standards are maintained
- Manages inventory and ensures optimal stock levels
- Maintains an ongoing awareness of competitive activity in the immediate marketing area
- Analyses category performance across a variety of indicators e.g. sales gross profit, market share
- Ensures that category management standards are maintained.
Customer Service Management:
- Listens, confirms and responds to customer request for products and services
- Ensures the effective implementation of customer service standards
- Monitors customer service levels and standards in the store
- Deals with escalated unresolved customer complaints
- Supports social responsibility initiatives.
Sales Promotion Management:
- Provides feedback on the success of all promotional activities
- Ensures promotional activities are implemented in store
- Monitors the implementation of promotional activities for the duration of the promotion.
Finance and Administration:
- Ensures actions plans to reduce excessive wastage are implemented and maintained
- Conducts regular meeting with Departmental Management teams
- Monitors budgets relating to sales, gross profit, net profit and expenses
- Ensures compliance to operational legislation
- Ensures adherence to finance and administration policies and procedures
- Manages stock to achieve targeted gross margins
- Develops staff roster to meet business needs
- Prepares store for stocktake
- Ensures daily price changes actioned.
People Management and Development:
- Ensures effective management of employees
- Initiates disciplinary enquiries in accordance with disciplinary procedure
- Ensures that employee grievances are processed in accordance with the provisions of the Grievance Procedure
- Monitors the performance of subordinates against agreed objectives and standards
- Conducts on-the-job training for departmental staff in-store
- Reviews staffing requirements
- Manages and motivates team to meet profit objectives and operational efficiencies
- Ensures the human resources policies, procedures and practices are effectively implemented and labour legislation compliance.
Operations and Maintenance Management:
- Ensures that all equipment is maintained in effective working order
- Ensures that all general maintenance contractors provide agreed services
- Ensures general maintenance standards are met.
Shrinkage and Security:
- Ensures all security systems are fully operational
- Manages the implementation of shrinkage control measures
- Implements shrinkage plan
- Adheres to end-of-day procedures and pre-closing checks.
- B.Sc / B.Ed / M.Sc in any related field
- Experience: 8 - 10 years.
- Quick decision-making skills
- Problem Solver
- Great Customer Service Skills
- Good written and verbal communication skills
- Physically fit
- Excellent time management skills
- Extraordinary team management skills
- Excellent attention to details.
N600,000 - N700,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job position as the subject of the mail.
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