Store Manager Job at Kydal Office Point (KOP)

KyDAL Office Point (KOP) - Our client, a Multinational from the Sales and Retail industry, is recruiting to fill the position below:

Job Position: Store Manager

Job Location: Victoria Island, Lagos


  • Manages processes and procedures to ensure store operational standards to maximize profit and deliver excellent customer service

Main Tasks
Merchandising Management: 

  • Plans, directs, controls and evaluates merchandising activities
  • Ensures that regular quality checks are conducted on merchandise
  • Ensures that merchandising standards are implemented and maintained
  • Ensures that hygiene, housekeeping and safe working standards are maintained
  • Manages inventory and ensures optimal stock levels 
  • Maintains an ongoing awareness of competitive activity in the immediate marketing area
  • Analyses category performance across a variety of indicators e.g. sales gross profit, market share
  • Ensures that category management standards are maintained.

Customer Service Management:

  • Listens, confirms and responds to customer request for products and services
  • Ensures the effective implementation of customer service standards
  • Monitors customer service levels and standards in the store
  • Deals with escalated unresolved customer complaints
  • Supports social responsibility initiatives.

Sales Promotion Management:

  • Provides feedback on the success of all promotional activities
  • Ensures promotional activities are implemented in store
  • Monitors the implementation of promotional activities for the duration of the promotion.

Finance and Administration:

  • Ensures actions plans to reduce excessive wastage are implemented and maintained
  • Conducts regular meeting with Departmental Management teams
  • Monitors budgets relating to sales, gross profit, net profit and expenses
  • Ensures compliance to operational legislation
  • Ensures adherence to finance and administration policies and procedures
  • Manages stock to achieve targeted gross margins
  • Develops staff roster to meet business needs
  • Prepares store for stocktake
  • Ensures daily price changes actioned.

People Management and Development:

  • Ensures effective management of employees
  • Initiates disciplinary enquiries in accordance with disciplinary procedure
  • Ensures that employee grievances are processed in accordance with the provisions of the Grievance Procedure
  • Monitors the performance of subordinates against agreed objectives and standards
  • Conducts on-the-job training for departmental staff in-store
  • Reviews staffing requirements
  • Manages and motivates team to meet profit objectives and operational efficiencies
  • Ensures the human resources policies, procedures and practices are effectively implemented and labour legislation compliance.

Operations and Maintenance Management:

  • Ensures that all equipment is maintained in effective working order
  • Ensures that all general maintenance contractors provide agreed services
  • Ensures general maintenance standards are met.

Shrinkage and Security:

  • Ensures all security systems are fully operational
  • Manages the implementation of shrinkage control measures
  • Implements shrinkage plan
  • Adheres to end-of-day procedures and pre-closing checks.


  • B.Sc / B.Ed / M.Sc in any related field
  • Experience: 8 - 10 years.


  • Quick decision-making skills
  • Problem Solver
  • Great Customer Service Skills
  • Good written and verbal communication skills
  • Physically fit
  • Excellent time management skills
  • Extraordinary team management skills
  • Excellent attention to details.

N600,000 - N700,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: using the Job position as the subject of the mail.

Click here to Apply