Student Success Advisor for International University

Job Description

Positions: Student Success Advisor

Work for a new global university (name withheld) that enables greater social and economic mobility across the world by providing students with access to a high quality, affordable, dynamic education that prepares them for the global workplace.

Our goal is to become the largest and most affordable American university in the world. The university provides students with a fully-online global education based on mastery of competencies that are relevant in the workplace. We equip students with the skills needed for lifelong learning and skill development. A global student community supports learning and success through the innovative use of technology.

Position Summary

University Student Success Advisor (SSAs) ) serve a critical advising and support

role for student success. SSAs are their students' primary source of information about academic program operation, and about the policies and procedures of the university. SSAs’s counsel their assigned students in understanding expectations and overcoming obstacles to ensure success. They are responsible for providing highly engaged, student centered support to a caseload of undergraduate or graduate students. The position requires significant contact via phone, email, web camera, instant messaging and alternate forms of communication.

SSAs take a deep personal interest in their students' academic progress and reflect commitment to their students' success in all their daily work. They are experts in the details of university programs and processes and are able to answer or obtain answers to the questions students may have about their academic progress. They are not subject matter experts and are not expected to answer questions related to course content.

Job Responsibilities

• Building student relationships and provide mentoring to help them remain
• engaged and successfully completing their education programs
• Providing direct, comprehensive program guidance to assigned students
• Monitoring students' general progress according to university policies
• Maintaining regular communication with students according to university protocol
• Tracking student participation to meet benchmark goals throughout each term
• Be well versed in the use of technology tools: Microsoft Outlook Suite Products,
• specifically Outlook Calendar
• Assist students in their educational planning and progress from initial enrollment
• to graduation.
• Communicating with each student weekly on a personalized basis; intervene as
• necessary to assist those students having difficulty, and complete required
• University reports on their academic status.
• Provide exceptional customer service by responding to emails and phone calls
• within set deadlines with resolution of all service needs within set deadlines
• Serve as the student’s advocate in resolving matters of difficulty,
• misunderstanding or confusion.

Required Skills and Qualities

• Strong customer service orientation and extraordinary communication skills..
• Expertise in one or more fields covered by the competencies required in university
• programs. (Business Degrees)
• Technologically proficient, specifically with online programs, tracking and
• communication technology..
• Experience with integrated technology systems and tools..
• Highly proficient Microsoft Office skills and strong Internet capabilities..
• Must be able to spend significant time working at a computer and on the
• telephone.
• A remarkable talent for organization is a requirement.
• Must be able to communicate at a high level verbally and in writing.
• Excellent collaboration skills, ability to work as a member of a team.

Required Experience

• Bachelor’s degree in a related field.
• 4 years related professional experience with direct customer service role.
• 3 years teaching experience highly desired.
• Higher education teaching and/or curricular experience is a plus.