TDI Global Vacancy for a Graduate Implementation and Service Delivery Officer

TDI Global is a multinational performance management company that helps position public and private organizations to achieve sustainable high performance. Our Executive Placement service adopts a new approach that puts the "right people on the right job". This complements our drive to building sustainable high performance organizations.

We are recruiting to fill the position below:

Job Title: Implementation and Service Delivery Officer

Location: Lagos
Job Type: Full Time
Job Field: ICT / Computer  

Job Descriptions

• Implementations of small to large scale clients. The job entails excellent communication and client management skills in order to maintain positive client relations.

Responsibilities

• Ensuring delivery according to project timelines
• Presentation Skills: On-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.
• Project Management: Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s,etc
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication..
• Ability to manage multiple clients and projects/tasks simultaneously.
• Ability to command a group of individuals in a room quickly and be assertive in a public environment.
• Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).
• Ability to work in an entrepreneurial environment in a team and individually.
• Strong focus on team environment.
• Troubleshooting is another required skill; responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or business operations.

Requirements

• Minimum of HND, Bachelor’s degree in Computer Science or Engineering preferred
• Microsoft Suite (Excel, Word, PowerPoint, Adobe, Outlook, MS Project, and Visio) experience preferred.
• Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
• IT skills preferred.
• Social media marketing and Google analytic skills.
• Experienced PHP user
• 1-2 years experience in IT skils
• Creative and Enterpreniual Skills

Compensation

• The position comes with competitive remuneration, excellent working environment and top career opportunities.