Technical Support Officer at Best Mobile, Owerri

Best Mobile is a world-class mobile phones and mobile devices sales and services retail store, a one-stop shop for everything mobile!

Best Mobile offers the latest and best quality products in mobile devices and technology from the leading manufacturers in the world - Nokia, Samsung, Blackberry, HTC, Apple, Sony, Tecno, LG, HP, Dell, ASUS, and lots more.

Best Mobile has the following current job openings in their Lekki, Lagos and Owerri, Imo State offices:

Position: Technical Support Officer

Description

Job Summary: Perform testing, maintenance and repair of telecommunication/electronic products and accessories.

Key Responsibilities:

• Perform trouble shooting to identify root cause of faults for all OEM devices.
• Repair faults identified on customer’s devices/accessories for all OEM devices.
• Log fault information/details as appropriate.
• Perform software upgrades of devices.
• Escalate complex repairs/faults to the appropriate parties.
• Perform quality checks on products and accessories before returning to customers.
• Observe safety precautions in systems maintenance and repairs.
• Understand and administer warranty programs of OEMs.

Knowledge/Skills/Ability:

• Troubleshooting and fixing of all popular OEM products; Nokia, Samsung, Blackberry, LG, HTC, Motorola, Apple, Sony etc.
• Advanced knowledge of CDMA, GSM and other relevant phone technologies.
• Appreciation and working knowledge of Microsoft Office tools.
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• Basic appreciation of relevant measuring instruments.
• Problem solving and trouble shooting skills.Customer focus disposition.C
• Communication and interpersonal skills.
• Time management and organization skills.
• Ability to maintain poise under pressure.
• Result oriented and quality focused disposition

Requirements

Education and Experience:

• A first degree or Diploma in any Technical/Engineering or related discipline.
• 3 years’ experience in the electronic equipment/technical function of a telecoms company.
• Proficiency in MS Office applications.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret the most complex documents.