Tele Verification Officer Job at DAG Industries Nigeria Limited

DAG Industries Nigeria Limited provide the most popular range of Bajaj motorcycles, Bajaj tricycles, Bajaj genuine spares, MRF tyres, DAG lubricants and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.

We are recruiting to fill the position below:

Job Position: Tele Verification Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Purpose of the Role

• The Tele-Verification Officer (‘TVO’) is responsible for validating the accuracy and authenticity of client information and KYC documentation submitted by Credit Officers.
• This verification work is a critical part of the credit evaluation process and directly influences loan approval decisions.
• The role requires precision, strong communication skills, and the ability to handle high volumes of client interactions in a fast-paced environment.

Key Responsibilities
Telephonic Verification of Client Information:

• Conduct outbound phone calls to clients, their family members, village elders, guarantors, employers, references, landlords, and other relevant contacts to verify information provided during the credit application process.
• Confirm key details such as identity information, employment status, daily income/costs/savings verification, address confirmation, and personal references.
• Identify discrepancies, inconsistencies, or red flags that may impact credit decisions.
• Document all verification outcomes clearly and accurately in the verification system or CRM.

Verification of KYC Documents:

• Review all KYC documents submitted by Credit Officers, including identity documents, proof of residence, proof of income, bank/payment statements, and supporting forms.
• Confirm the authenticity and validity of documents through telephonic verification methods and available digital tools.
• Flag any concerns related to potential fraud, document tampering, or incomplete submissions.
• Work closely with Credit Officers to resolve missing information, outstanding documents, or unclear verification notes.

Quality Assurance & Compliance:

• Ensure all verification activities comply with internal credit policies, regulatory standards, and KYC/AML requirements.
• Maintain high levels of accuracy, documentation detail, and record-keeping to support audit and compliance checks.
• Follow structured scripts and standard operating procedures (SOPs) to ensure consistent verification quality.

Reporting & Workflow Management:

• Update verification statuses promptly in the system to ensure timely credit decisions.
• Escalate suspicious cases or potential fraud indicators to the Credit Manager or Risk Team immediately.
• Manage daily verification queues and ensure timely completion of all assigned applications.

Key Performance Indicators (KPIs)
The Tele-Verification Officer will be measured and evaluated against the following critical KPIs:

Productivity KPIs

• Average of 20 client applications verified daily
• Average of 100 client applications verified weekly
• Achievement of daily and weekly verification targets

• Turnaround time per verification case

Quality G Accuracy KPIs

• Accuracy of verification entries (low error and return rates)
• Compliance with KYC, AML, and internal verification standards
• Audit quality scores for verification files
• Low rate of missed red flags or escalations

Behavioral G Operational KPIs

• Professionalism during every call
• Adherence to scripts, procedures, and documentation requirements
• Time management and consistent workflow throughput

Requirements

• High School completion Certificate required; a tertiary qualification in Finance, Risk Management, Business Administration, or related field is advantageous.
• 1 - 2 years of experience in telephonic verification, call centres, KYC processing, credit administration, or similar roles.
• Understanding of KYC processes, fraud detection indicators, and documentation authentication principles.
• Experience in financial services, microfinance, or asset finance will be advantageous.

Competencies:

• Excellent telephone communication and listening skills
• High levels of accuracy, attention to detail, and integrity
• Ability to work under pressure and meet daily/weekly targets
• Strong ethics, integrity, and sound judgment
• Ability to handle high-volume workloads efficiently
• Strong problem-solving and investigative skills
• Ability to work independently
• Ability to identify inconsistencies or fraud indicators
• Proficiency in MS Office, CRM systems, and digital verification platforms
• Strong organisational and time-management skills

Personal Attributes:

• Professional, courteous, and confident phone manner
• Ethical and trustworthy with a strong sense of responsibility
• Calm under pressure and able to work in fast-paced environments
• Self-disciplined with strong follow-through
• Service-oriented with a focus on quality and accuracy.

Method of Application 
Interested and qualified candidates should send their CV to: Kingsley.o@bajajnigeria.com using the Job Position as the subject of the mail.