Telesales Executive Job at Del-York Group

Del-York Agency is Africa's leading marketing communication agency with expertise in media buying and selling, creativity, marketing, PR, production and market insight. We are cultured to fit solely into our client's objective, to deliver excellent strategy which brings over-whelming results.

We are recruiting to fill the position of:

Job Position: Telesales Executive

Job Location: Lagos

Responsibilities

• Take and process payments in an accurate manner
• Handle grievances to preserve the company’s reputation
• Contact potential or existing students to inform them about new courses and school programs
• Answer questions about the Academy
• Ask questions to understand potential student’s requirements and close sales
• Enter and update student information in the database
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and note useful information.

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints