Telesales Specialist Recruitment at RPL Logistics

RPL Logistics is an internationally affiliated logistics company located in Lagos. We provide the best logistics services to our customers.

We are recruiting to fill the position below:

Job Position: Telesales Specialist
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• We are looking for an enthusiastic Telesales Specialist to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Reach out to existing and potential customers to present our product and service offering
• Learn details about our product and service offerings
• Address any questions or issues customers may have
• Communicate with customers to understand their requirements and need
• Offer solutions based on clients needs and capabilities
• Direct prospects and leads to the sales team
• Keep an updated customer database
• Measure identified KPIs
• Always strive towards meeting sales quota
• Track and document calls and sales
• Update client records
• Prepare and present achievements and KIPs
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• B.Sc / BA
• Minimum of 3 years experience in telesales
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@rpllogistics.ca using the Job position as the subject of the email.