Travel Service Manager at Staffline Consulting Limited

Staffline Consulting Limited - Our client in the travel and hospitality sector who is involved in travel reservations, hotel bookings and visa applications, is recruiting to fill the position below:

Job Position: Travel Service Manager
Job Location: Lekki, Lagos
Job Type: Full-time

Job Description

• We are urgently seeking for a young, experienced,smart & service oriented Travel Service Manager to be part of the travel team.
• The Service Manager will be responsible for overseeing the day-to-day operations for internal and external inquiries ensuring that all set standards and objectives are met promptly.
• The position requires experience and skill in management & business development, customer service, problem solving, and overall ability to work quickly and efficiently in a fast-paced environment.

Responsibilities
Some of the tasks and responsibilities are outlined as follows:

• Promoting and marketing the business, sometimes to new or niche markets; selling travel products and tour packages;
• To help maintain global business goals and priorities of the company;
• To put up a highly cerebral team that will assist in implementing all strategic plans of the company;
• Liaison with the designated travel company for special travel requests & plan implementations;
• Serve as a point of contact (internal and external) for travel concerns and issues & determine appropriate travel solution;
• To prepare and present meaningful metrics & reports that will improve the services of the company;
• Ensure all travel training & communication materials are up to date on the Travel intranet site;
• Assist internal employees with travel policies and procedures;
• Organize & coordinate meeting requests with internal & external parties;
• Monitor employee reimbursement process inclusive of managing systems and assisting ongoing processing

Requirements/Qualifications
Its essential for this person to note that, he/she will best fit the job if you have the following skills and or experience:

• Experience working within the travel industry;
• Ability to interact and communicate effectively with all levels of management and administrative support in a professional, business- like manner;
• Strong organization, planning, and problem-solving skills with the ability to work in a fast-paced environment;
• Display strong self-management and prioritization skills to monitor work progress timely and efficiently;
• Excellent verbal and written communication skills including; ability to prepare routine written communication, and promptly respond to requests and questions clearly and concisely;
• Process driven with strong problem solving & follow up skills;
• Highly productive and result oriented
• Ability to work independently with minimal direction;
• Works well as a good team player in a group or department;
• Effective use of all Microsoft suite of products (Excel, PowerPoint, Word, Outlook);
• A strong creative mind, which will help create campaigns easily for sales penetration;
• Ability to be flexible in a constantly moving travel & company environment;
• Strong customer skills, ability to manage internal expectations diplomatically;
• Multi-tasking skills to be able to balance tactical day-to-day issues;
• Familiarity with domestic & foreign travel destinations;
• Should not be more than 35 years
• Candidates should preferable be around the Lekki - Ajah axis

Salary
N50,000 start up, to be reviewed based on performance (Target evaluation) after 6 months.