Website Admin/IT Support

Coignsoft Limited, is recruiting suitably qualified candidates to fill the position of:

Job Title: Website Admin/IT Support

Location: Lagos
Job Type: Full-Time/Intern (9am to 5pm)

Summary of Role

• Generate and update website/mobile content (products, content, promotions)
• Provide IT support for Mobile Value Added Services
• Maintain and update the online marketing plan for the company
• Monitor key performance indicators and develop plans to improve them
• Generate weekly Management Information report based on data from web analytics
• Work with agencies to build traffic & sales via the website/mobile and mobile (PPC agency, email marketing provider, e-commerce provider, etc)
• Develop/Improve the companies' social accounts (Facebook, Linked In, Twitter, Youtube)
• Plan, define and implement website/mobile changes and functional improvements

Responsibilities
Detailed responsibilities would include:

• Generate daily traffic report and performance report for management decisions
• Manage content production plans
• Conduct quality assurance of contents
• Scope and document ongoing website/mobile functional projects /improvements
• Test and deploy functional projects /improvements
• Work with marketing team to integrate marketing plans for the online target customer
• Liaise with internal resources regarding the day to day management of the website/mobile
• Evaluate approaches & strategies to improve website/mobile sales conversions & customer engagement
• Significant data entry (Our target is 10,000 products and their details within 60 days
• Update product information and content on the website/mobiles
• Create banners, images, promotions etc for display on the website/mobile using top products and templates
• Update content managed areas (copy & artwork)
• Manage website/mobile configuration & parameters (e.g. payment options, stock management)
• Investigate and report any operational/technical issues arising

Marketing:

• Understand and develop sources of traffic (& the factors that influence it): email, SEO, PPC, affiliates, social media, catalogues etc
• Liaise with agencies or in-house teams to implement and support campaigns
• Investigate, evaluate and assess new ways of generating additional traffic/orders
• Produce reports to analyse the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc)

Measurement:

• To meet and exceed all agreed performance objectives (sales, conversions, engagement)
• Continuous improvement of customer satisfaction
• Meet internal service levels for website/mobile activity and management
• Maintaining an excellent level of service to the business

Key Experience/Requirements

• Experience with working on platforms such as Opencart, Magento, Drupal, Wordpress
• 2-3 yrs in a similar role for an online company/Mobile VAS (e-commerce/Mobile VAS experience will be an advantage)
• Computer literate and understanding of basic web technologies (FTP, browsers, basic HTML, data files)
• Familiar with data management
• Previous experience of website/mobile or e-commerce CMS
• Basic understanding of Google products such as Webmaster Tools & Analytics would be desirable
• Experience across popular e-commerce platforms would be a plus
• Candidates should possess BSc,HND
• Understanding of the disciplines required to drive traffic to retail website/mobiles (ppc, email marketing, link generation, blogging, online pr, SEO, offline marketing and pr, affiliate programmes, etc)
• Understanding of order management/customer fulfillment in an e-commerce context
• Experience using packages like Excel and Photoshop

Salary
N75,000 monthly