Wi-Fi Engineer Job at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Position: Wi-Fi Engineer
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Wi-Fi Project/Systems Engineer is responsible for designing and deploying carrier grade and reliable Wi-Fi network infrastructure for enterprise customers in accordance with set SLAs. 
• You are also responsible for overseeing the ‘support and maintenance’ of the installed Wi-Fi network infrastructure within ipNX (Core) as well as deployments for Enterprise Customers (Access).
• You will be responsible for planning, directing and coordinating all activities required to fulfil and maintain enterprise Wi-Fi Services to customers. 
• These include: carrying out extensive surveys to first of all identify the optimal equipment and solutions for delivering the requested services, creating the design diagrams, initiating and completing the procurement process, carrying out the actual installations as projects as well as the maintenance of these installations.
• You are equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers including during surveys, service delivery(installations) as well as during support calls/visits.
• In addition to the above, You are also required to provide routine in-house training where required.

Responsibilities

• Carry out Wi-Fi surveys and provide accompanying reports with the most optimal and cost-effective solutions that meets the business objectives and set standards (SLAs)
• Deploy, Configure, Optimize and Monitor Wi-Fi infrastructure for enterprise customers as per agreed set standards and SLAs
• Recommend areas of improvements, product enhancements incl. new features and services that meets present and future needs of the customer
• Provide onsite and remote support for all enterprise Wi-Fi deployments where required. This includes event and managed wi-fi services.
• Ensure 99.9% network availability (incl. usability) for the Wi-Fi Platform and Core Systems
• Ensure 99.9% service availability (incl. usability) for enterprise Wi-Fi Customer services
• Provide regular updates including weekly reports as required
• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs
• Ensure that company assets are accounted for, maintained and inventoried accurately
• Lead, without Micromanaging a team of Interns and Riggers
• Build and maintain a healthy relationship with enterprise customers and stakeholders during surveys, installation and support visits
• Attend seminars and trainings (incl. Webinars) related to product and sector.

Qualifications & Experience

• BSC Computer Science / Computer Engineering / IT Related Disciplines
• At least 1 year of experience within the telecoms space
• Understanding of Computer Networks and aspects of Project Management. Cisco Network Certification/PMP is a bonus
• Practical Experience with Network Connectivity Installations (Routers & Switches)
• Practical Knowledge of Wireless Technology and Installations (any of: RF, Radio,Microwave, GSM, LTE or Wi-Fi and Base Stations)
• Good understanding of Microsoft Office Suite including MS Project
• Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Fluent English
• Exemplary Communication Skills
• Must be comfortable with MS Visio for drawing survey and network design diagrams.

Note: Only shortlisted candidates will be contacted.