Zonal Manager (POS Agent Support) Job at PalmPay

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Position: Zonal Manager (POS Agent Support)
Job Location: Lagos
Department: Sales

Role Overview
Contractor shall work as a Zonal Manager to carry out the following responsibilities:

• The ZM makes decisions through company policies to promote its business standard in line with work ethics.
• ZM assigns daily tasks to RMs and ensures the Job is done in line with our business policies.
• ZM also oversees the RMs and other business operations within the cities and ensures all walk-in agents are attended to.
• ZM works with other departments like IV/warehouse and sales teams to ensure all pos under after-sales are stored back in the warehouse and maintain compliance with our business rules.
• Manage assigned projects and program components to deliver services in accordance with established objectives.

Key Qualifications
Education & Experience:

• Bachelor's Degree in Business Administration or any other related discipline.  
• A minimum of 6 years of experience in the Fintech Industry.
• Experience as a POS Support is an added advantage.

Skills & Competencies:

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.