Agency and Merchants Manager Job at SmartCash

SmartCash is a leading and innovative Payment Service Bank with an overarching vision of bridging the financial divide by providing rural and urban Nigerians secured and reliable banking services as well as supporting the Central Bank of Nigeria’s (CBN) drive to ensure financial Inclusion for every Nigerian.

We are recruiting to fill the position below:

Job Position:  Agency and Merchants Manager (North)

Job Location:  Kano

Key Responsibilities

• Responsible for identifying and acquiring new merchants for payment processing services.
• Developing and executing strategies to increase merchant acquisition, building relationships with potential merchants, and negotiating contract terms.
• Deliver revenue and market share objectives for merchant segment.

To achieve revenue target within state/area:

• Analyzing merchant performance metrics to measure the success of merchant acquisition strategies for optimization of the overall business growth and improvement.
• Developing and managing budgets for merchant acquisition initiatives.
• Responsible for recharge sales management from strategy development to execution and ensure competitive edge and revenue target achievement.
• Negotiating contract terms and pricing with potential merchants, ensuring they are competitive and align with the company's objectives.
• Constantly identify opportunities for increasing the business merchant base.
• Track all on-going partnership and promptly circulate progress.

Achieve Share of Customer:

• Ensure full-fledged achievement of New Merchant targets by driving the merchant objectives.
• Collaborating with internal teams such as sales, marketing, and product development to develop merchant-specific content and promotions.
• Building and maintaining relationships with potential merchants, providing guidance and support throughout the sales process.
• Ensuring compliance with legal and regulatory requirements related to merchant segments.

Channel branding and visibility:

• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” for merchants.
• Identify visibility opportunities for Smartcash PSB brand within the merchant segments.
• Effective management of merchant POS Materials stock in the warehouses across the country to avoid damage, wastage and obsolete materials.
• Train Field Sales Team on POS deployment in line with “Picture of success”

Distribution Infrastructure:

• Developing and executing a comprehensive merchant acquisition strategy that aligns with the company's goals and target audience.
• Identifying and targeting potential merchant segments through market research and data analysis.
• Develop and execute Merchant agreements, ensuring they are mutually beneficial and meet merchant and company's objectives.

Industry Awareness/Competition Intelligence:

• Staying up-to-date with industry trends and best practices to continuously optimize merchant acquisition strategies and stay ahead of competitors.
• Conducting market research to understand industry trends and identify new merchant acquisition opportunities.
• To effectively report competitive activities, observe in the market.
• To immediately address or escalate any unusual activity that may be a threat to existing and potential merchants and performance of the business

Dimension:
Financial Dimension:

• MMS (Merchant Market Share)
• Active Merchant
• Transaction Count and value
• Merchant Satisfaction Score
• Revenue

Other Dimensions:

• No. of direct reports
• Overall team strength

Educational Qualifications & Functional / Technical Skills:

• Bachelor's in Social Sciences, Marketing, Business Management, Engineering or Computer Science.
• Master's Degree in Business Administration or Management will be an advantage.
• Project management qualification will be an advantage.

Relevant Experience:

• 8 years of commercial/ business management experience, business development, partnership management, and distribution channel development
• 6 - 8 years of relevant experience in products management and fintech industry.
• Computer literacy
• Team leadership experience
• Sales knowledge
• Product/ Service development
• Product/ Service management
• Interpersonal skills
• Customer orientation
• Financial services, banking, PSB and Fintech experience will be a great advantage

Other qualities include:

• Excellent communication and negotiation skills, as well as experience in analyzing data and developing strategies to drive revenue growth.
• A deep understanding of the industry and the company's products or services is also important.

Key Competencies:

• Understands accounting principles, standards (IFRS) and Banking Regulations, Knowledge of payments, ecommerce, and banking industry.
• Experience of working in Accounting /FINCON function in a Bank is a mandatory requirement.
• Strong analytical, problem solving and decision-making skills to evaluate alternatives / options
• Proficiency in the use of Microsoft Offices Software e.g. Excel, PPT
• High level of proficiency in the use of Flex cube Banking/Oracle Accounting software