Air Ticketing and Reservation Officer Job at Discovery Travel & Tours

Discovery Travel & Tours (DTTL) is your one stop travel shop. Our collaboration with local and international professionals and experienced partners in different industries and organizations gives us an edge in the Nigerian travel industry.

Discovery Travel & Tours was incorporated on 11th June 2002 with the passion and desire to meet your every travel need with perfection, which has inspired us to continue to discover new and better ways of serving you. Discovery Travel & Tours became IATA licensed on the 25th August 2004 and was rated as the Best Travel Agency by Etiosa East Local Govt in 2016. We have e-ticket issuing authority of all the airlines, meaning we can issue all ticket on-line from our office and send same to our client's respective e-mails. In addition to the travel and tours services, we have a unique package providing protocol services to executive clients at the Airport and transit facilities. We also design bespoke services to suit our client's needs.

We are recruiting to fill the position below:

Job Position: Air Ticketing and Reservation Officer
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description / Responsibilities

• Providing customer service: Assisting customers with their travel plans, answering their questions, and providing travel suggestions.
• Making reservations: Booking airline tickets, hotel rooms, rental cars, and other travel arrangements for customers.
• Processing payments: Collecting payments from customers and issuing tickets and receipts.
• Providing travel information: Offering information on flight schedules, travel itineraries, visa requirements, and other relevant travel details.
• Maintaining records: Keeping accurate records of bookings, payments, and customer information.
• Handling inquiries: Addressing customer inquiries about airline regulations, travel policies, and resolving any issues or problems that may arise.
• Managing bookings: Ensuring accurate and timely booking of flights, hotels, and other travel services.
• Coordinating with airlines and other travel providers: Collaborating with airlines, hotels, and other travel providers to secure the best travel options for customers.
• Handling cancellations and refunds: Assisting customers with cancellations, changes, and refund requests, following the appropriate procedures.
• Resolving customer complaints: Addressing customer complaints and concerns in a professional and timely manner.

Requirements

• Interested candidates should possess a Bachelor's Degree or HND in relevant fields with 2 years of work experience.

Other Requirements:

• Prospective applicants should reside around Lekki/Ajah region.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in PDF format to: careers@discoverytrip.net using the Job Position as the subject of the mail.