Certified Network Support Engineer Job at Terawork

Terawork is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.

We are recruiting to fill the position below:

Job Position: Certified Network Support Engineer

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Duties/Responsibilities

• Comprehensive understanding of network services and networks such as TCP/IP, OSPF, etc
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers and printers
• Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
• Ability to design, implement and troubleshoot Wi-FI and security infrastructure
• Ability to manage several projects simultaneously from design to implementation
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
• Monitoring computer systems to improve network performance for all systems
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Implementing disaster recovery procedures
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
• Maintaining computer networks including mainframes, VPNs, routers and other physical hardware
• Installing and configuring network equipment
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Presentation and documentation of the technical solutions to the clients both orally via presentations and written. Preparation of proposals, RFP's and other pre-sales documentation
• Customer Proof-of- Concept
• Delivery support to Project Managers with the implementation of successful projects
• Observe an absolute non-disclosure of company’s information, processes and clients’ data to un-authorized persons. Maintaining a professional attitude and loyalty to the organization at all times. Adhere to all company policies, procedures and business ethics codes.
• Implementation of key solutions under the purview of the unit, OEM Channel Management
• Attend relevant trainings when nominated by the unit head and apply the knowledge gained to the job
• Report operational status of all managed projects and assignments on a weekly basis.
• Effect any other business the organization requires of your skills & competencies and all other self-initiated or delegated assignments by supervisor to agreed targets.

Requirements

• Educational qualification in Engineering or Computer Science is required. Holding a Master's in a related field will be an advantage.
• Minimum of 6 years of post-NYSC experience in related sectors.
• Active CCNP & CCNA Certification is a must.
• Excellent analytical and problem-solving abilities.
• In-depth knowledge of industry regulations, and best practices.
• Strong leadership skills with the ability to manage and motivate a diverse team.
• Effective communication and interpersonal skills to establish and maintain relationships with stakeholders at all levels.
• Proficiency in MS Office suite and familiarity with relevant software.