Client Relationship Manager Job at First Guaranty Healthcare Plc

First Guaranty Healthcare Plc - A foremost health Maintenance Organization Accredited by NHIS is currently seeking suitable and qualified candidates to fill the position below:

Job Position: Client Relationship Manager
Job Location: Abuja

Job Description

• The client relationship manager works closely with the sales team to manage relationships with clients.

Duties

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with HMO Sales Executive.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring HMO Sales Executive are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Job Requirements
Minimum Required Experience:

• 2 year(s) experience.

Minimum Qualification:

• Bachelor's Degree/HND from a reputable institution

Required Skills:

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.

Method of Application
Interested and qualified candidates should send their CV using "Client Relationship Manager" as mail title to: jmary@fghplc.com copy info@fghplc.com