Contact Center Agent Job at Sproxil Nigeria Limited

Sproxil is an American technology company that builds trust across supply chains with solutions that emphasize direct engagement and facilitate loyalty programs

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Lagos
Employment Type: Temporary

Job Description

• We are looking for a highly motivated and customer-focused individual to join an ongoing project as a Contact Center Agent specializing in survey administration.
• As a Contact Center Agent, your primary responsibility will be to contact clients and administer surveys over the phone.
• Your goal will be to gather valuable feedback and insights to help improve our products/services and enhance customer satisfaction.
• This role is a contract role and the selected candidate will work on Sundays only.

Roles and Responsibilities

• Make outbound calls to clients and efficiently administer surveys following established scripts and guidelines
• Engage clients in a professional and friendly manner, building rapport and ensuring a positive experience during the survey process
• Accurately record responses and relevant client information into the survey database
• Achieve weekly survey quota targets while maintaining quality standards
• Adhere to survey administration protocols to ensure consistency and accuracy in data collection
• Clearly and concisely explain the purpose and objectives of the survey to clients, addressing any questions or concerns they may have
• Document and report client feedback, common concerns, and suggestions for process improvement

Qualification and Experience

• Candidates should possess a Bachelor's Degree qualification with at least 1 year of work experience.
• Prior experience in a call center environment, especially in survey administration or market research, is an added advantage
• Ability to listen actively and engage with clients
• Must have a functioning laptop
• Excellent communication skills
• Must be available to work on Sundays
• Must reside within Lagos State.