Customer Care Representative Job at E-Clinic & Diagnostic Limited

E-Clinic & Diagnostic Limited is a premier healthcare provider based in Abuja, Nigeria, specializing in diagnostic services and clinical care. Established with a focus on offering cutting-edge medical diagnostics, the clinic utilizes state-of-the-art technology to deliver highly accurate and efficient laboratory, radiological, and therapeutic services.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Wuse 2 ,Abuja (FCT)
Employment Type: Full-time

Job Responsibilties

• Welcome patients and visitors, ensuring they feel comfortable and attended to.
• Manage appointment bookings, cancellations, and rescheduling, both in person and via phone or email.
• Handle billing inquiries, process payments, and issue receipts.
• Address patient concerns or complaints professionally and escalate to management if necessary.
• Ensure proper documentation and confidentiality of patient information.
• Assist patients with registration, verifying necessary documents, and updating patient records.
• Provide accurate information about the clinic's services, policies, and procedures to patients and visitors.
• Guide patients to the appropriate department or personnel based on their needs.
• Liaise with doctors, lab technicians, and other departments to ensure smooth workflow and communication.
• Perform basic administrative duties such as filing, answering phones, and managing emails.

Job Requiremenst

• Bachelor's Degree in Arts, Humanities, or relevant fields.
• Minimum of two years of experience in customer service or a similar role, preferably in a healthcare setting.
• Excellent verbal and written communication skills, with the ability to interact professionally with patients and staff.
• Strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries and complaints effectively.
• Ability to multitask, manage appointments, and maintain accurate records efficiently.
• Proficiency in using computer systems, including scheduling software, billing systems, and MS Office applications.
• Ability to resolve patient concerns and escalate issues when necessary.
• Accuracy in handling patient data, billing, and administrative tasks.
• Must present a neat, polite, and courteous demeanor.
• Must handle a fast-paced environment, especially during peak clinic hours.

Method of Application
Interested and qualified candidates should send their Resume to: career@eclinic.ng using the Job Position as the subject of the mail.