Customer Care Representative Job at TeamAce Limited
TeamAce Limited - Our client, an IT Infrastructure company, is recruiting suitable candidates to fill the position below:
Job Position: Customer Care Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- As our Customer Care Representative, you will be responsible for providing exceptional service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- This role involves dealing with customers through phone, email, chat, teams, zoom and use of Incident management tool.
Responsibilities
- Drive repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions
- Effectively and efficiently supports customers on a variety of products by providing advice and guidance on the use of products and resolving issues
- Builds strong working relationships internally in order to collaborate on solving customer issues
- Provide accurate information regarding the company’s products and services.
Requirements
- Candidates should possess a Bachelor’s Degree in Business, Computer Science or a related field is a plus.
- Minimum of 2-3 years of relevant experience in a customer service role in an IT environment is preferred.
- Proficiency in CRM software, Microsoft Office suit, and other customer service tools.
Salary
Negotiable.
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