Customer Experience Manager Job at Value Edge Management Service Limited

Value Edge Management Service Limited is a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants.

We are recruiting to fill the position below:

Job Position: Customer Experience Manager

Job Location: Benin City, Edo
Employment Type: Full-time

Job Description


  • Developing and implementing customer experience strategies that align with the company's overall goals.
  • Ensuring that all customer communication channels are optimized and functioning well.
  • Training employees to provide excellent customer service.
  • Analyzing customer feedback and making recommendations for improvement.
  • Identifying areas where the customer experience can be improved and implementing solutions.
  • Collaborating with other departments to ensure a seamless customer experience.
  • Measuring success through customer satisfaction surveys and other metrics

Requirements

  • A Bachelor's Degree in Business Administration or related field.
  • Excellent communication and interpersonal skills.
  • Strong leadership and project management skills.
  • Experience working in customer service or related field.
  • A strong understanding of customer experience best practices.
  • An analytical and creative mindset.

Method of Application
Interested and qualified candidates should send their CV to: Vedgerecruitment@gmail.com using the Job Position as the subject of the mail.