Customer Relations and Transactions Officer Job at Apex Network

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the position below:

Job Position: Customer Relations and Transactions Officer

Job Location: Lekki, Lagos
Employment Type: Full Time
Department: Finance

Job Description and Duties


  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
  • Check customer’s balance and verify customer’s signatures.

Requirements / Skill / Competency

  • A minimum of B.Sc. / HND / BA degree.
  • A minimum of 1-year of work experience in a similar role (preferably in customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.
  • Other higher / relevant qualification(s) will be an advantage.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organisational skills, multitasking and time-management.