Customer Service Representative Job at Resource Intermediaries Limited

Resource Intermediaries Limited (RIL) - Our Client, a Real Estate company is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ojoo, Ibadan, Oyo
Employment Type: Full-time

Job Description

  • We are urgently in need of an expeirienced, and a professional Customer service Representative (CRM) . An experienced individual in same industry is an advantage.

Responsibilities


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Method of Application
Interested and qualified candidates should send their resumes to: vadisa@resourceintermediaries.org using the Job Position as the subject of the mail.

Note : Only those who stay in Ibadan, qualified and experience candidate will be enagaged. those around ojoo location is an added advantage.