Customer Service Executive Job at Shelter Setters

"Shelter Setters is a leading aluminum production company based in Ilorin, Nigeria, dedicated to delivering high-quality, durable, and innovative aluminum solutions for residential, commercial, and industrial projects. Since our founding, we have built a strong reputation for excellence in craftsmanship, customer satisfaction, and reliability.

We are committed to setting the standard for quality and innovation in the aluminum sector, contributing to the growth of infrastructure and housing in Ilorin and beyond. Whether for small-scale builds or large-scale developments, Shelter Setters is your trusted partner for precision, performance, and long-lasting value."

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Ilorin, Kwara 
Employment Type: Full-time

Responsibilities

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing payment and delivery of customer orders
• Helping customers choose the right product for their requirements and budget
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers in person or via phone
• Forming reports based on customer satisfaction statistics and helping their team to develop new skills
• Fixing appointments based on the availability of customers and clients
• Interacting with customers to ensure they have a desirable and shareable experience
• Taking customers' orders and follow through with prompt delivery.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND with 2 - 3 years of experience. 

Method of Application 
Interested and qualified candidates should send their CV to: info.ssaeltd@gmail.com using the Job Position as the subject of the email.