Customer Service Agent Job at chiji14xchange

Chiji14xchange is an e-commerce platform for Cryptocurrencies and Gift Cards based in Nigeria and provides its services across Africa. The platform consists of a trading system that connects users with cryptocurrencies or Gift Cards to trade with agents on the platform who confirm the validity of Currency and Gift Card details as well as process payment which are currently done by Bank credit.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Lagos

About the Job

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Good grammar, spelling and punctuation.
• Communicating with customers through various channels like systems.
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document information to create, update, or adjust customer accounts.
• Prepare call-related information for purposes of auditing and reporting.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Suggest products and services to clients based on their requests and needs.
• Customer orientation and ability to adapt/respond to different types of characters

Qualifications

• B.Sc / HND in Communication, Computer Science, Mass Communication or any related course
• Have at least 2 years of experience on the job.
• Must be computer Savvy
• Efficient and effective team player.
• Good grammar, spelling and punctuation.
• Good phone etiquettes and communication skills.
• Be willing to work under pressure.
• Resident in Lekki/Ajah or its environs most preferably.