Customer Service Agent Job at MANO Africa

MANO Africa are the next generation of eCommerce, pioneering ultra fast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customers' orders within 30 minutes. We boast of a sophisticated and strong network of riders as they are the lifeline of our business and they make it possible to deliver groceries to our customers ultrafast and efficiently. MANO Africa is Africa's first Integrated Grocery E-shop with your local flair.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Lagos
Employment Type: Full Time

Job Description

• We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.
• As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.
• You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners.
• This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
• This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
• Maintain accurate and up-to-date customer records and order information
• Provide support to our partners, ensuring they have all the information and resources they need
• Manage customer orders and coordinate with partners to ensure timely delivery
• Collaborate with other team members to continuously improve customer service processes and procedures
• Take ownership of customer issues and follow through to resolution, escalating when necessary.

Requirements

• B.Sc degree or equivalent
• Previous customer service experience, preferably in the retail or hospitality industry
• Excellent communication skills, both written and verbal
• Proficiency in computer applications, including Microsoft Office and customer service software
• Attention to detail and ability to prioritize tasks efficiently
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Ability to work well independently and as part of a team.