Customer Service Assistant Job at Mama Cass Quick Service Restaurant

Mama Cass Quick Service Restaurant has over 30 years of experience providing rich and diverse meals for the family. Our meal offerings spans traditional Nigerian and continental dishes, pastries and a whole lot more that even caters for the health conscious. Once you walk into a Mama Cass QSR you are assured of some meal product that will fit into your range of meal desires.

We are recruiting a highly skilled and experienced candidate to join our team in the capacity below:

Job Position: Customer Service Assistant

Job Location: Lagos Mainland / Island - Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Assistant, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive image for our restaurant.

Key Responsibilities

• Greet customers and take orders promptly and accurately
• Provide menu recommendations and answer questions about menu items
• Process payments and handle cash transactions accurately
• Maintain knowledge of menu.
• Handle customer complaints and feedback professionally
• Maintain a clean and organized dining area
• Daily reconciliation of stock and Sales
• Provide excellent customer service and ensure customer satisfaction
• Perform other duties as assigned by the manager.

Requirements

• OND or equivalent
• 1 - 2 years of experience in customer service or hospitality
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic math skills and accuracy with cash handling
• Familiarity with restaurant software and POS systems
• Ability to stand for long periods and move around the restaurant
• Strong problem-solving skills and attention to detail.

Salary
N40,000 - N45,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume to: hrmatters.mcrl@gmail.com using the Job Position as the subject of the email.