Customer Service Executive Job at Kreateng

Kreateng is a software development, branding and Fin-tech company. We breathe life into other brands through technology.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Full-time

Job Description

• A reputable Bank is in search of a Customer Service Executive, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.

Responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance
• Handle dissatisfied customers in a polite and professional fashion
• Track and follow-up all customer requests in a timely manner
• Maintain broad knowledge of all company products, services and promotions.
• Identify and implement new process plan to improve customer support service.
• Manage large volume of customer calls in friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Requirements

• Minimum of HND / BSc Degree from a reputable institution
• Must have completed NYSC
• Minimum of 1 year of banking experience
• Not more than 27years
• Candidate must be very smart and articulate
• Excellent communication skills (both written & oral)
• Good interpersonal and team work skills
• Professional, able to maintain confidentiality and ethical behavior.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: jobs@kreateng.com using the Job position as the subject of the mail.