Customer Service & Logistics Officer Job at Cobbler Care Limited

Cobbler Care Limited, a Leather Work company, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service & Logistics Officer

Job Location: Surulere & Magodo -  Lagos
Employment Type: Full-time

Job Description

  • Communicating with customers throught various channels.
  • Process customers requests/ changes/ returns according to established department policies and procedures.
  • Perform payment/ Courier service on behalf of customer.
  • Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
  • A positive attitude, even when faced with misplaced criticism of frustration.
  • Use telephones to reach out to customers and verify information.
  • Greet customers warmly and accepting problem or reason for calling.
  • Taking requests nd communicating company bank/payment details and options.
  • Close monitoring of client’s shipments on daily basis.
  • Resolve customer complaints via phone, email, mail or social media.
  • Maintaining a positive, emphatic and professional attitude towards customers at all times.
  • Manage and prioritize multiple concerns simultaneously.
  • Provide timely feedback to company, management regarding challenges or customer concern
  • Partnership with various teams to meet and exceed customer service expectations.
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers.


  • BA / B.Sc qualification.
  • Minimum of 2 years of experience in a customer service role,
  • Excellent verbal and written communication skills to interact with customers effectively and professionally. Ability to convey complex information in a clear and concise manner.
  • Empathy: Empathetic and patient approach when dealing with customers.
  • Product Knowledge: Thorough knowledge of the company's products, services, and policies. Continuously update and enhance product knowledge to provide accurate information to customers.
  • Problem-Solving: Strong problem-solving and critical-thinking abilities to identify and address customer concerns promptly and effectively. Capacity to think on your feet and make informed decisions.
  • Multitasking: Excellent organizational and multitasking skills to manage multiple customer inquiries simultaneously.
  • Time Management: Strong time management skills to prioritize tasks, meet deadlines, and manage workload efficiently.
  • Customer Focus: Strong dedication to customer satisfaction, always striving to exceed expectations and deliver exceptional service.
  • Candidate based around Surulere and Magodo Axis.

Method of Application
Interested and qualified candidates should send their CV / Resume to: using the Job Position as the subject of the email.