Customer Service Officer

Medicaid Radiology Limited offers you a world class environment to fulfill your career aspiration. At Medicaid Radio-Diagnostics Center, we're proud to bring innovative diagnosis and quality service to our clients. We have our people to thank; after all, it’s their contributions - the unique talents, ideas and opinions they bring to the team - that make us the people we are. At the core of the Company, People strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. To be part of the team is to be part of something special.

We are recruiting to fill the position of:

Job Title:  Customer Service Officer

Job Code: MR16CSO
Location: Abuja
Slot: 2

Job Descriptions

• Managing and maintaining positive relationship with retainers and patients.
• Taking responsibility for originating, planning campaigns in conjunction with marketing as well as reporting to ensure effective departmental communications.
• Proper communication with patients to provide and process information in response to inquiries, concerns and requests about our services.
• Handling and resolving patient’s complaints according to company’s guidelines such as refunds, discounts etc.
• Keeping records of patient’s data, updating and maintaining database of information.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• Bachelor's Degree in Social Science fields.
• Fluent English and Excellent communication skills.
• Experience using Database Management system.
• Good Knowledge of MS Office suite with outstanding presentation skills.
• Minimum 2years of working experience as a customer service representative, knowledge of the Health industry in Nigeria is an advantage.
• Great personality
• Product Knowledge, Quality Focus and Problem Solving,
• Market Knowledge, Documentation Skills, Listening, Phone Skills,
• Conflict Resolution, Analyzing Information

Method of Application
Interested and qualified candidates should send detailed Resume and one (1) page cover Letter  please make the job code of the position you are applying the subject of your mail.