Customer Service Officer Job at VIP Express Tourism Limited

VIP Express Tourism Limited is a top international travel and tourism company offering its members high quality vacation accommodation services. We focus specifically on quality family vacations as we value the strong bond of families. By offering these quality vacation accommodation services VIP Express Tourism Limited is contributing to strengthen these bonds between families, reduce stress from the everyday riggers of life and improve longevity. Our services are designed to appeal to every generation from children to grandparents, offering a mix of rest and adventure to the whole family.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time

Details

• At VIP Express Tourism Limited, our customer service department is our most vital department, our customers are the bedrock and backbone of our company and as such we are looking Customer Service Representative who will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• We are looking for a person with problem-solving skills, confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints and we believe that a person with a legal background will be the best fit for our business
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required Skills and Qualifications

• LLB, BL qualification
• 2-3 years of customer service experience
• Must have a legal background of at least 2 years
• Excellent communication, interpersonal, and organizational skills.

Requirements and Skills:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Remuneration
N100,000 - N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitmentlagos@vipnig.com using the Job Position as the mail subject.