Customer Service Representative / Ghana at Outsource Global

Outsource Global - As Africa's leading global contact centre and business / knowledge process outsourcing provider, we are successfully making Africa an international KPO / BPO outsourcing destination. We are the first IAOP compliant commercial call Centre in West Africa, and the first Nigerian international call Centre serving the UK & US markets. We provide first-class contact centre services and currently operate from our ultramodern facilities in Lagos, Abuja and Kaduna.

We are recruiting to fill the position below:

Job Position: Customer Service Representative / Ghana
Job Location: Abuja (FCT)
Job Type: Full Time

Job Description

• Make out-bound / receive inbound calls and respond to customer's emails where applicable
• Manage, research, identify, and resolve customer complaints using available resources
• Identify and escalate issues to supervisors / team-lead
• Provide product and service information to customers
• Update existing customer information
• Route calls to an appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Complete call logs and reports
• And other duties as assigned.

How to Apply
Interested and qualified candidates should send their CV to: careers@outsourceglobal.com using "Customer Service Representative / Ghana" as the subject of the mail.