Customer Service Representative Job at Fleck Incorporation

Fleck Incorporation is a dynamic Human Capital Development, Outsourcing, Consulting and ICT Solutions Company in Lagos committed to providing personalised excellent solutions to our clients in every sector.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 2-10 years work experience
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should send their CV to: info.jobsposting@gmail.com using the Job Title as the subject of the email.