Customer Service Representative Job at Jenniez School of African Interior Design (JSAID)

Jenniez School of African Interior Design (JSAID) is a premier institution dedicated to nurturing creative talents and preparing students for successful careers in interior design. We offer comprehensive programs that blend traditional craftsmanship with modern techniques, empowering our students to excel in the dynamic field of interior design. Jenniez School of African Interior Design an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Overview

• We are looking for a friendly and organized Customer Service Representative to join our team.
• The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries.
• This role requires excellent communication skills, a customer-oriented approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to inquiries from prospective students via phone, email, and in-person.
• Provide detailed information about programs, admissions procedures, and tuition fees.
• Handle complaints and resolve issues in a timely and professional manner.
• Assist current students with any questions or concerns regarding their enrollment, classes, or services.
• Maintain accurate records of student interactions and update the CRM system.
• Coordinate with various departments to ensure a smooth admissions process.
• Assist with administrative tasks such as scheduling appointments and managing calendars.
• Participate in open houses, orientation sessions, and other school events as needed.

Qualifications

• Bachelor's Degree preferred.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Positive attitude and a commitment to providing exceptional service.

Benefits

• Performance-based incentives alongside monthly salary.
• Professional development opportunities.
• HMO
• Paid time off and holidays.
• Collaborative and supportive work environment.

Method of Application
Interested and qualified candidates should submit their Resume, a Cover Letter detailing their relevant experience, and any portfolio work to: to: hr@jenniezschool.com using the Job Position as the subject of the mail.