Customer Service Representative Job at Perfectcareers Limited

Perfectcareers Limited is a business consulting firm that specializes in outsourcing, recruiting and training of staffs for organizations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a customer service representative to manage customer queries and complaints, process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess an OND / NCE / HND qualification with 0 - 1 year of relevant work experience.

Salary
N100,000 - N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: perfectcareersltd@gmail.com using the Job position as the subject of the mail.