Customer Service Representative Job at Trevari International Limited

Trevari International Limited - Dollarshop by Trevari is Abuja's premier shopping destination bringing you a cost effective shopping at your finger tips by providing easy access to the world's new technology, leading designer brands and stylish stores at home.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja (FCT)

Duties and Responsibilities

• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Generating sales leads that develop into new customers.
• Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
• Identifying and assessing customer needs to achieve satisfaction.
• Keeping up-to-date records of customer’s transactions.
• Managing incoming calls and handling customer inquiries adequately.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Communicating and coordinating with colleagues where necessary.

Performance Indicators

• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively.
• Client satisfaction.
• Customer orientation and ability to respond/ adapt to different types of customers.
• Compliance with policies and procedures.

Education

• Bachelor's Degree / Higher National Diploma

Experience:

• 1-2 years of customer service experience.
• Relationship Management/ Customer Service Management.
• Good knowledge of the Abuja business environment.
• Business fluency in Hausa/ Fulani.

Key Competency Requirements:

• Good written/ oral communication skills
• Customer relationship management
• Good negotiation skills
• Articulate and analytical
• Objection handling skills
• Good team player
• Good knowledge of Microsoft Office packages (Excel, Power point, Word).

Method of Application
Interested and qualified candidates should send their CV to: peoplemanagement2023@gmail.com using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.