Customer Support Officer Job at Avetium Consult Limited

Avetium Consult is the first Business Technology Solution and Business Process Outsourcing Organization in Africa to be certified in Privacy Information Management System (ISO/IEC 27701:2019) and Information System Security Management System (ISO/IEC 27001:2013).

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Resolve Queries: Investigate and resolve customer complaints or discrepancies regarding their accounts, transactions, or other services, ensuring timely and effective solutions.
• Transaction Support: Assist customers with transactional issues such as online banking, ATM usage, and payment processing, ensuring smooth operations for all financial transactions.
• Account Maintenance: Help customers with account-related issues such as updating personal information and activating or deactivating cards.
• Escalation Handling: Identify and escalate unresolved or complex issues to the appropriate departments, ensuring swift and effective resolutions.
• Compliance and Security: Ensure all customer interactions and transactions comply with regulatory guidelines and the institution's security protocols.
• Maintain Customer Records: Update and maintain accurate customer records in the institution’s database, ensuring all interactions and resolutions are properly logged.
• Feedback and Reporting: Collect customer feedback, identify service trends, and report insights to management for continuous improvement of services.

Job Requirement

• Candidates should possess a minimum of First degree
• 2 - 3 years of experience in customer service.
• Excellent verbal and written communication skills, with the ability to explain complex financial terms in simple language
• Understanding of company products, services, and policies.
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency
• Ability to think critically and resolve customer issues efficiently
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency.

Method of Application
Interested and qualified candidates should forward their CV to: careers@avetiumconsult.com using the Job Position as the subject of the mail.